Saturday, July 17, 2010

Follow me routing or Hunt Groups

Follow Me Hunt Groups or routing is a more advanced call management, which allows a business to have complete control of all incoming calls. It allows a particular individual to be contacted via a single number and this number is then covered in a list of phone numbers or fixed line numbers where appropriate. What this means is that an employee, even when he is on the ground, is reached at the same number, but instead of answering his land line fixed, they answer that call from his mobile phone. This provides great flexibility for each business.In Hunt Group, up to 40 different numbers can be added and organized, the system can be programmed so that the numbers ring in a pre-configured to the person who answer the phone. 40 different numbers can be accessed using a single number the customer dials. System may dictate the number should be called first and how long should ring before continuing to the next number in line. Caller can also be routed to a voice mail service or cyc
led back into another queue, which is handled by someone else if the person is not available to answer call.Hunt groups have 10 levels. Four numbers are stored in each level. Numbers can be configured remotely online. Therefore, numbers can be changed dynamically, as and when I need arises.Follow routing service can be implemented in two different ways, so a person can be tracked down through various locations and numbers. The service can be programmed to perform the first call a hunting line. This means that all numbers of a level in each of the ten levels will be appointed at the same time, before moving on level two where the call is not answered within a specified number of rings. The service can also be programmed to perform a circular ring hunting. This means that the service will call a number at each level, at a time. This is continued until the final level is reached, then the process goes back to the first level. Numbers are ignored if they are disconnected or busy
.Telephone systems are used by staff members working in several different time shifts can take hunting groups. To know more about how we can help Numbertalk.Numbertalk Hunt Group Business Contacts also provides services such as 0845 numbers, 0800 numbers, 0844 numbers, premium rate numbers, freephone numbers and 0330 numbers.

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